The player from Finland had made a withdrawal request on April 6, but had not received any updates despite filing a complaint. The casino continued to state that the matter was being handled. After the player's persistence in contacting customer service, the withdrawal was eventually received, taking a total of 20 days to process.
AllySpin Casino - Player's withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €500
AllySpin Casino
Safety Index:Very highCase summary
Discussion
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1 year ago
Translation
I have made a withdrawal request on 6.4 but still nothing has happened. I have filed a complaint with the casino and they keep saying that the matter is being handled. I do not recommend this scam to anyone.
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Public
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1 year ago
Dear Pele1976,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with AllySpin Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- Could you please share a screenshot of your withdrawal request with the status visible?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
TranslationI have made one withdrawal of €500 and it was successful but it took longer than they promised. I haven't had to send KYC confirmation yet. I got the winnings by wagering the bonus from betting.
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1 year ago
TranslationI got the money in my account. It took 20 days for them to pay. Of course, I complained to customer service every day about the delayed payment.
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1 year ago
Dear Pele1976,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
