AllySpin Casino - Player’s winnings haven’t been received yet.

Am 15.03.2026 habe ich eine Auszahlung von 500€ im Casino ALLYSPIN beantragt. Bis heute habe ich das Geld nicht erhalten. Ich bin komplett verifiziert. Im Chat werde ich nur vertröstet. Eine Mail wird nicht beantwortet. Beim Betreiber NOVO FORGE kann man leider keine Beschwerde einreichen, die Mails gehen nicht raus. Ich muß mich wieder einmal vertrauensvoll an Sie wenden. Ich glaube das Casino ist in finanziellen Schwierigkeiten. Bitte helfen Sie mir bei der Lösung dieses Problems.

Danke.

Roswitha

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Dear Roswitha74,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Ich habe am 15.03. eine Auszahlung beantragt und bis heute habe ich das Geld nicht bekommen. In den ABG steht 3 Tage Bearbeitungszeit, die sind lange um. Das Casino verstößt gegen die eigenen Regeln.

Ich warte jetzt schon 13 Tage und finde es jetzt schon fast kriminell!! Es tut sich nichts. Nun bitte ich Sie mir bei der Lösung des Problems zu helfen.

Dear Roswitha74,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hallo Karla, mein Geld ist noch immer nicht ausgezahlt. Ich warte jetzt schon 16 Tage und es tut sich nichts. Im Chat immer dieselbe Antwort und das Casino selber antwortet auf keine Mails. Ich bitte um Ihre Hilfe.

Danke schon jetzt.

Roswitha

Hallo,

das Geld ist immer noch nicht ausgezahlt!!!!

Roswitha

Dear Roswitha74, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Hallo Karla,

ich bin vollständig verifiziert. Ich habe den Bonus ordnungsgemäß abgespielt. Nur meine Auszahlung verzögert sich bis jetzt. Ich habe in diesem Casino noch keine Auszahlungen gemacht. Ich stehe täglich mit dem Chat in Verbindung und bekomme ständig Standartantworten. Ich schicke Sie Ihnen. Das ist meine tägliche Antwort. Ich hoffe Sie können mir helfen. Es ist für mich viel Geld. Danke.

Roswitha

Dear Roswitha74,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor, igor.p@casino.guru. This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear Roswitha74,

My name is Igor and I will be assisting you with your case.

I am sorry to hear about your problem with the AllySpin Casino and I hope that together we will come to a successful resolution of your issue.

Now I would like to invite a AllySpin Casino representative to join this conversation and participate in resolving this complaint.

Dear AllySpin Casino,

Could you possibly provide additional information regarding the issue and clarify the situation?

I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance for providing the information.

Dear Roswitha74,

We are pleased to inform you that your payment has been successfully completed on 3th of April.

We truly appreciate your patience.

Kind Regards,

AllySpin Casino Team

Ich habe das Geld erhalten. Vielen Dank.

Roswitha

Dear Roswitha74,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Igor P