The player from Germany has a withdrawal issue as €25,200 has been removed from his account despite having fully wagered his bonus and winning €25,000 while playing.
AllySpin Casino - Player’s winnings have been confiscated.
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Current status
Waiting for Casino Guru to reply
6d 23h 10m 48s
AllySpin Casino
Safety Index 8.4 HighCase summary
Discussion
Public
Public
3 days ago
Translation
I fully wagered my bonus and had a real money balance of €27,000. €1,800 was left in my account and the other €25,200 was removed. I played Lord of the Ocean and won €25,000.
Automatic translation:
Public
Public
7 hours ago
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Public
Public
7 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with AllySpin Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please explain when you deposited and when the bonus was activated?
- When did you complete the bonus wagering requirements?
- When did you win?
- Are there any circumstances we should consider as to why max win of the bonus shouldn't be applicable in your situation?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
