The player from Poland experiences a payment issue with AllySpin after winning PLN 105.44 during a game, but this amount was not credited to his account or transaction history. Despite providing evidence and requesting a thorough investigation, the casino continues to give generic responses without addressing the missing payout.
AllySpin Casino - Player's winnings are missing from account.
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5d 22h 38m 28s
AllySpin Casino
Safety Index 8.5 HighCase summary
Discussion
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14 hours ago
While playing Hades Inferno 1000 on AllySpin using bonus funds, I triggered a 4x scatter bonus feature.
The replay for bet ID 109309133833011 clearly shows a confirmed win of PLN 105.44. However, this amount was never credited to my account balance and does not appear anywhere in my transaction history.
I contacted AllySpin support multiple times and provided screenshots and replay evidence. Despite this, the casino keeps repeating generic statements that the round was "settled correctly" while refusing to explain where the PLN 105.44 payout was supposedly credited.
This is not a subjective disagreement — the replay shows a confirmed win, but the corresponding balance transaction is completely missing.
I requested a proper investigation, including verification of the provider logs and transaction ledger, but the casino either avoids the core issue or stops responding.
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1 hour ago
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1 hour ago
Dear raf_k94,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the AllySpin casino.
In order to assist you better, it would be helpful if you could answer the following questions:
- Could you please provide the link to the bonus that you played with?
- When did you first contacted the casino regarding the discrepancies in your transaction history?
- Could you please forward all relevant correspondence between you and the casino to jean.s@casino.guru?
Your cooperation in providing these details will help us investigate and work towards a resolution. Thank you in advance for your reply.
Best regards,
Jean
