The player from Greece requested account blocking after significant losses at the casino, but received a bonus offer of 55 euros instead. The Complaints Team extended the communication period by 7 days for the player to respond. However, due to a lack of response, the complaint was closed without further investigation. The player retained the option to reopen the complaint in the future if they chose to resume communication.
AllySpin Casino - Player's request for account closure is ignored.
Closed
Our verdict
Player stopped responding
Amount: €5
AllySpin Casino
Safety Index:Very highCase summary
Discussion
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4 months ago
Translation
The worst casino I have ever played at!! After losing a significant amount of money at this particular casino, I requested that my account be blocked!! The answer I got was that they would credit me 55 euros to stay on the page!! I think it is a complete joke
Automatic translation:
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4 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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4 months ago
Hello,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.
First, I’d like to explain to you what the difference is between closing the account and self-exclusion:
Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to protect the player.
On the other hand, self-exclusion represents a degree of protection. If a player successfully makes a self-exclusion, the casino agrees not to open this account, or if yes, only under particular circumstances.
- Have you discussed the reason for account closure with support?
- Have you unsubscribed from the casino's marketing communication?
Thank you very much in advance for your reply.
Best regards,
Tomas
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4 months ago
Dear Viki79,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
