AllySpin Casino - Player’s account remains active after cancellation request.

I am a gambler in treatment and I have asked ally spins several times to cancel my account. On 16.4.2026 I asked again on 19.4.2026. My account was supposed to be cancelled on 20.4.2026 but today I simply logged into it and lost money in it. I asked for a refund of my deposit as my access should have been completely blocked but the only thing the casino did was to cancel my account and did not comment on the gross violation of responsible gaming on their part. I would like to ask for help in recovering all deposits after 20.4.2026. Thank you

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have read the casino's Responsible Gaming policy and this is what I have found:

Self-exclusion request: You can contact the Support Service Team via e-mail at support@allyspin.com, and we will close your account as soon as practicable. It is the player's responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player's sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

• What email address did you use to register at this casino? Have you used the same email address to contact the casino with the request to close your account due to gambling problems?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• Could you please share any additional communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here. If possible, please attach receipts of your deposits as well.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila