The player from Germany has a problem with their account being closed without explanation after depositing €115. They request clarity on the account closure reason, whether it is under review, and when their deposit will be refunded.
AllySpin Casino - Player's account has been closed without explanation.
Opened
Current status
Waiting for player to reply
6d 19h 27m 32s
AllySpin Casino
Safety Index 8.4 HighCase summary
Discussion
Public
Public
yesterday
Translation
Account closure without a plausible explanation – refund of €115
I registered at this casino and deposited a total of €115. Shortly afterwards, my player account was closed or blocked.
To date, I have not been given a specific reason for the account closure. Likewise, it is unclear to me whether my account is currently being reviewed and, if so, for what reason.
I deposited money to be able to use the games offered. However, if the casino closes my account and does not allow me to continue using it, I naturally expect a full refund of my deposit of €115.
I request a clear and comprehensible explanation from the casino:
- Why was my account closed?
Is my account currently under review?
- If so, why and what documents are required?
- When will my deposit of €115 be refunded?
Should verification be required, I am of course prepared to complete it fully. However, I would like clear information about the reason for the account suspension and how my deposited funds will be handled.
Since I have not yet received a satisfactory explanation, I request Casino Guru's assistance in resolving this matter. I would like the complaint to remain open until the reason for the account closure has been clarified and my deposit has been fully refunded.
Automatic translation:
Public
Public
4 hours ago
Important notice:
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Public
4 hours ago
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- Do I understand correctly that you didn't manage to place any bets?
- Could you please clarify when exactly your account was closed?
- Did you activate any bonuses on top of your deposit?
I hope we can help resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
