The player from Germany reports that his AllySpin account was permanently closed without explanation, despite holding the highest VIP status and a cumulative net loss of €15,000. He seeks either the reopening of his account with retained VIP privileges or appropriate financial compensation for the unfair treatment, alongside a cessation of all promotional contact until his concerns are addressed.
AllySpin Casino - Player’s account has been closed without explanation.
Opened
Current status
Waiting for player to reply
6d 20h 10m 35s
AllySpin Casino
Safety Index 8.4 HighCase summary
Discussion
Public
Public
7 hours ago
Translation
I am filing this complaint because my AllySpin account was permanently closed without explanation, despite my having the highest VIP status. My cumulative net loss with this provider is €15,000.
Despite my VIP status, I was systematically ignored. When I pointed out the lack of support, my access was blocked without warning. This directly contradicts the privileges promised to VIP customers.
My goal:
I am interested in clarification and fair treatment. Therefore, I demand:
Option 1 (Reopening): Immediate reopening of my account with the guarantee that my VIP status (highest level) will be retained and that I will be assigned a dedicated, responsive VIP manager who will address my concerns promptly.
Option B (Compensation): Should the casino refuse to reopen my account, I demand appropriate financial compensation for the loss of my VIP status and the unfair account closure. I am not prepared to simply accept the arbitrary revocation of my VIP rights after a loss of €15,000.
Furthermore, I demand the immediate cessation of all further advertising contact (calls/emails) until my account is active and properly managed.
Note: This is one of three cases I am filing due to systemic problems within this group of companies (SGCasino, AlfCasino, AllySpin). I have lost a total of €30,000 within this group and am being treated identically (ignorance/arbitrary treatment) by all providers.
Automatic translation:
Public
Public
3 hours ago
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Public
Public
3 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that we can’t penalize the casino for closing your account. Casinos, in general, have the right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities, or for no reason at all.
- Could you please advise if you had any remaining real money balance in your casino account?
Thank you in advance for your reply.
Best regards
Attila
