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HomeComplaintsAllySpin Casino - Player's account has been closed by the casino.

AllySpin Casino - Player's account has been closed by the casino.

Resolved
Our verdict

Case closed

Amount: €40

AllySpin Casino
Safety Index:Very high

Case summary

The player from Spain reported that after playing regularly at Funid Casino and managing to win between 550-700 euros, their account was blocked without prior warning. Despite efforts to resolve the issue, the casino claimed that the account would never be reactivated, leading to frustration and accusations of a scam. The Complaints Team successfully facilitated communication with the casino, resulting in the player's issue being marked as resolved. The player confirmed their satisfaction with the outcome and expressed gratitude for the assistance provided.

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5 months ago
Translation

The ally spin casino 2 months every day sending me emails for 2 months I have measured between 550-700 euros in 2 months and on August 13th 5 days ago I was playing and suddenly everything turned off, my funid account the number is blocked and they tell me that my account can never be reactivated, they are thieves, never deposit in funid casinos, do not put money if you win they will not pay you, I know people who are waiting 15-25 days and still nothing arrives, nobody connects with them, it is possible for money, you do not have to pay it NEVER DEPOSIT IN FUNID ROOMS THIS SCAM ALL THE PAGES ARE SHITTY WHORES

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5 months ago

Hello,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with AllySpin Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

  • Do I understand correctly that you have registered at FunID instead of AllySpin casino?
  • Have you been in contact with the AllySpin casino support?
  • Are both your FunID and Allyspin casino accounts currently inaccessible?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina


Important Notice:

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We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.


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5 months ago
Translation

If I had a funID account, I could go into all these casinos, yes, all these rooms are from the Funid brand. I was there every day depositing every day. To block the account, they started sending me emails, but they had always changed the name: HELLO, SO AND SO, HELLO, IT WASN'T LIKE THAT. They changed my name in the email. The next day they blocked my account. I was playing. Suddenly, the entire staff was black. I couldn't get in. I've been like this for a week. I don't care if they block me, okay? But activate the Funid account, transfer the money there, can I? I WILL FIX THEY BLOCK EVERYTHING AND STEAL MONEY FROM TUCDÓN MY LAWYER HAS FORCED ME TO WAIT UNTIL THE 22ND FRIDAY IF THIS IS NOT SOLVED FOR ME WE ARE GOING TO SUE ALL THE FUNID PAGES WE ARE GOING TO REPORT THAT THE NATIONAL POLICE CONDUCT ITS INVESTIGATION I AM NOT GOING TO LEAVE IT LIKE THAT BECAUSE IT IS THEIR FAULT THEY DID THIS MAIL THING ON PURPOSE TO BLOCK BECAUSE IN TWO MONTHS I HAD ALSO 700 TURKEYS IN I LEA WAS ASKING FOR THE BOONS I HAD AND THEY DIDN'T SEND ANYTHING .... ON THE 22ND IF I DON'T EVEN HAVE THE MONEY WITH MY SNOGADO I AM GOING TO REPORT ALL OF THIS I AM ONLY TELLING YOU THAT I HAVE CONTACTED 6 MORE PEOPLE WHO HAVE PROBLEMS I ARE GOING TO PUT TOGETHER THE 7 COMPLAINTS AGAINST TODOVESTACPORQUERIA THANK YOU VERY MUCH AND HAVE A NICE DAY... AA WAIT NOW I REMEMBER IT HAS SUMMER TOURNAMENTS OF 1 MILLION IT IS THE BIGGEST SCAM THERE IS NOTHING NO ONE IS GOING TO WIN IT IS A SCAM IF THEY STEAL 10 15 EUROS DECLA PEOPLE DO NOT PAY THE BONUSES THAT ARE OWED THEY WILL PAY 2: MILLION +@+(( IF THERE ARE FOOLS WHO DEPOSIT I TELL YOU THAT THERE IS NEITHER A MILLION NOR 10 EUROS BIG SCAM IVP FOR THIS I WILL ALSO SUE THAT THEY PROMOTE SUCH THINGS THAT THEY WILL NEVER PAY ... GOOD MORNING AND DO NOT DEPOSIT MUCH IN FUNIID AND SUSCSALINES THEY ARE ALL SCAM

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5 months ago
Translation

The accounts are deleted the funid one they deleted the cell phone and in ally spin abua put 20 euros to activate the welcome bonus emoece to play and in 2 min they took me out I had 24 25 euros of mine and the 20 euros of unopened bonus they have kept everything. What I want with my lawyer is to activate the funid account and deposit the money there I'll manage and if they want to block me after another vs but I'm going to get the money back no matter what yes or yes yes nk is the good way I'm doing now 7 weeks but I'm starting to get tired and I'm going for the bad ways with lawyers, trial until they don't find the person responsible, the programmer of this scam. I'm not going to stop, I have money to throw away and give away on Friday the 22nd. If I don't have everything, do you think they will file complaints everywhere in comicsriad, in the police stations they are going to shit on me, I'm going to collect if they want, without police complaints or trials, return the money and each one goes his own way, if not, if they think they are very clever, then they should not pay. I only tell you that I have friends who are national police officers and I have told them that they say, come on, let's investigate these people, I know people who can close and find the Russian of the chief programmer, all those who are in charge of this page will soon go on excursion from kyiv to Koskva, everything paid, including Kamchatka.

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5 months ago
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Katarina contacts them and if so, I'll make an account, since everything is blocked, it can't be duplicated because the other one has already been stolen, I'll make another account and they'll deposit euros there, I'll play them and even if you can talk to them, thank you very much and I hope you can help me because what they've done is not fair...

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5 months ago
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Ps if it is not amiss, on the 22nd, me and 6 other people are going to file a complaint against all the funnels, and the national police will be involved. I have spoken with my lawyer to collect, I am going to collect, but I don't know, but if they don't want to return the money, very well, but later on in the police investigation, it will be too late and too expensive. Everything will be charged with interest.

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5 months ago
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Everyone has screenshots and videos of the manipulated slots and programs to withdraw money. Me and the 6 other kids also have FUN ID strips. I'll read for 2 months at most and the coverage in European territory won't even operate, I'm telling you, 2 months max and there will be no Mazanga, Pisanga or Kozanga. Everyone will be blocked and those responsible will be in Moscow.

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5 months ago
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Scam yes that ei no soli ally spin are all of the funid brand all the monitors lie they do not pay bonuses or steal money they delete accounts with money that is illegal to touch things that they do not have authorization they will be reported for trampling the law of personal data that they handle is illegal to be able to handle personal data to people ajas are recorded captured photos all these from funid HAVE SHITTED BUT UP TO THEIR EARS THE 7 K OF US ARE FOR 1.300 EUROS THEY WILL ALL PUT THEM MANCHATKA IN JAIL kyiv KOSKVA PROGRAMMERS MODERATE STATES THIEVS ALL OF ESCURTION IN RUSSIA MOSKVA SOON. FROM kyiv TO MOSKVA

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5 months ago
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Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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5 months ago
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THIS IS A PONZI PYRAMID THEY STEAL FROM ONE TO PAY THE OTHER AND SINCE THEY DON'T HAVE MANY PEOPLE PLAYING THEY DON'T HAVE ANYONE EVERYONE KNOWS HOW FUNID CASINOS WORK AND THEY DON'T HAVE ANYONE PLAYING AND AS SOON AS ONE GET INTO EACH OTHER THEY ARE GOING TO STEAL TO PAY ANOTHER IT'S A SCAM AND WHEN THEY DON'T PAY IT'S BECAUSE THEY DON'T HAVE PEOPLE PLAYING AND THEY DON'T HAVE ANYWHERE TO STEAL FROM TO PAY YOU THEY ARE DEAD OF FOOLS THERE IS NO ONE GOING TO GIVE MONEY TO THESE SCAMMERS IF THEY HAVE 2.3 PEOPLE PER DAY AT MOST BUT YOU CONNECT TO THE CHAT AND THEY TELL YOU OFF WE HAVE A LOT OF REQUESTS HAHAHA AS IF 20 MILLION PEOPLE WERE PLAYING ON THIS SHITTY APP HAHH THEY DON'T HAVE NOT EVEN 3 PEOPLE PLAYING HERE PER DAY, THEY EAT DEAD, THAT'S WHY THEY STEAL, THEY DON'T HAVE A PENNY. PEOPLE, DON'T SPEND YOUR MONEY HERE AT FUNID, MAZANGA SPINANGA, TOO MUCH, PISTOLO, FRUZI MUZI ALICE CADUNI, KETBET, MagIUos, CHALLENGES EVERYONE AND MORE, THEY DON'T HAVE A PENNY TO PAY YOU, DON'T EVEN GIVE YOU MONEY BECAUSE THEY ARE GOING TO STEAL FROM YOU OR THEY WILL SEND YOU AN EMAIL WITH A CHANGED NAME. THEY WILL TELL YOU A DOUBLE ACCOUNT. THEY WILL STEAL MONEY. IF THEY HAVE MONEY TO SPEND, LOOK AT SAFER PLACES LIKE VET365, CASINO MADRID, CASINI BSRCELONA, WINBET. THESE ARE DEAD FROM STARVING, THEY DON'T HAVE MONEY. IF YOU ENTER WITHOUT ANYTHING, THEY STEAL. THEY ARE MISERABLE POOR PEOPLE FUNID IS THE MSRCA AND LOOK THAT IT HAS 40 PAGES AND THEY DON'T HAVE A DOLLAR THEY HAVE TO STEAL THEY ARE POOR IMAGINE PAVREOUSLY STEAL 10 EUROS 15 OR YOUR VOUCHER YOU WILL THROW AWAY IMAGINE HOW BAD THEY ARE THEY DON'T HAVE A DOLLAR AND THEY WAIT FOR SOMEONE TO COME IN TO STEAL BUT THEY DON'T EVEN HAVE MANY PEOPLE HAHAHH THERE WILL BE LESS AND LESS

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5 months ago

Hello TONYKURA,

We would like to update you that due to Katarina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Katarina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Katarina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

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4 months ago

Dear TONYKURA,

thank you for your patience and your messages.

First and foremost, let me mention that sometimes, less is more. You have provided a very large amount of messages in the thread, even if you were not asked to answer. It is always best to clearly state the point that you want to make, and support it with relevant evidence, without unnecessary information in between. This helps everyone involved get a clear picture and also helps with a faster resolution of the complaint. You can not expect an answer in a timely manner after spamming the thread like this. 

Secondly, I must emphasize that we do not accept threats or aggressive language. We are here to help facilitate a constructive resolution, but we ask that you communicate respectfully so we can effectively support you. If this approach does not align with what you’re looking for, we strongly recommend seeking a different platform that might better suit your needs. 

Thirdly, I have read through every one of your messages thoroughly, but unfortunately I haven’t found an answer to any of my previous questions. Could you please respond to them as clearly as possible?

  • Have you been in contact with the AllySpin casino support?
  • Are both your FunID and Allyspin casino accounts currently inaccessible?

Looking forward to your reply,

Katarina




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4 months ago
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Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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4 months ago
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Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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4 months ago

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear TONYKURA,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina

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