The player from Italy reports that his Allyspin account has been unexpectedly blocked, preventing him from logging in and accessing his balance of €903. He seeks assistance in recovering his funds as the casino has not provided information on how to withdraw his remaining balance.
AllySpin Casino - Player's account has been closed.
Opened
Current status
Waiting for player to reply
6d 21h 41m 41s
AllySpin Casino
Safety Index:Very highCase summary
Discussion
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21 hours ago
Translation
Good morning, as of today, my Allyspin account has been unexpectedly blocked and I can no longer log in. I have a balance of €903, so this concerns me and I would like to recover my funds as soon as possible.
The casino hasn't told me how to withdraw my remaining balance, so I'm hoping you can help me resolve this issue.
Automatic translation:
Public
Public
2 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 hours ago
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
- Had you completed verification before you lost access to the account?
- Were your winnings accumulated while a bonus was active, or without an active bonus?
I hope we can help resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
