The player from Alberta had a pending withdrawal of $700 that was delayed due to the casino's waiting period. After contacting customer support for assistance, he was logged out of his account and subsequently blocked. He had emailed the casino multiple times but did not receive a response. We attempted to engage with the player for additional information and extended the response time but received no reply. Consequently, the complaint was closed due to lack of communication, with the option for the player to reopen it in the future.
AllySpin Casino - Player’s account has been blocked after withdrawal issue.
Closed
Our verdict
Player stopped responding
Amount: C$750
AllySpin Casino
Safety Index 8.4 HighCase summary
Discussion
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1 month ago
I had a withdrawal of $700 in their infamous waiting period. (Which is the dumbest thing because they are making profits by withholding our money for 5 days.) I had contacted customer support and wanted to ask if they can right away, because I ended up needing to come up with enough cash to buy a jug of R-22. After speaking with him for a brief moment, I was then logged out somehow. After loosing my shit on my internet company, they assured me everything was working on their part. They ended up blocking me out of my account. Since then, I ave emailed them and they wont reply to me. I keep asking for them to reply
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1 month ago
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If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear HvacIsLife,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that we can’t penalize the casino for closing your account. Casinos, in general, have the right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities, or for no reason at all.
· Could you please advise if you had any remaining real money balance in your casino account?
Thank you in advance for your reply.
Best regards
Attila
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1 month ago
Dear HvacIsLife,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
