The player from Greece had repeatedly requested the closure of his account but kept receiving questions about his decision. He expressed a desire for the account to be permanently closed without further delays. The issue was resolved when we informed the player that, while we could not force the casino to close the account, he could unsubscribe from communications and stop using the account, which might lead to automatic closure over time. The player marked the complaint as resolved, confirming satisfaction with the outcome.
AllySpin Casino - Player's account closure is delayed.
Resolved
Our verdict
Case closed
Amount: €300
AllySpin Casino
Safety Index:Very highCase summary
Discussion
Public
Public
5 months ago
I have been requesting the closure of my account for a long time, but every time I am asked again and again if I really want to close it. I have made it clear many times that I do not wish to continue playing on this platform. I do not enjoy it and prefer to play at other casinos. I am requesting that my account be permanently closed without further delays or repeated questions.
Public
Public
5 months ago
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Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Although I understand your frustration, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway.
Could you please specify what the disputed amount represents in this case?
If there is anything else I could help you with, please let me know, otherwise, I will be forced to close this complaint.
Thank you very much in advance for your understanding.
Best regards,
Natalia
Public
Public
5 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear khizanishvilibesik82,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Natalia
