The player from Greece requested a withdrawal of €3000 from Allyspin two weeks ago, but as of today, the funds have not been deposited. Despite daily contact with support, he receives only automated responses without transaction details or a completion date, prompting him to escalate the issue to his bank and relevant authorities.
AllySpin Casino - Player faces delayed withdrawal from casino.
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Current status
Waiting for Casino Guru to reply
5d 3h 35m 11s
AllySpin Casino
Safety Index:Very highCase summary
Discussion
Public
Public
4 days ago
Translation
I have withdrawn €3000 since 07/04 from Allyspin and to date (25/04) the money has not been deposited.
Support responds daily with the same automated messages, without providing:
Transaction ID
Payment confirmation
Specific completion date
They inform me that "they don't know when the payment will be made", which I find unacceptable after so many days.
I have already initiated a process through the bank and will file complaints with the competent authorities.
Attention to those considering using the platform — I am having a serious problem with withdrawals.
Automatic translation:
Public
Public
2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
