AllySpin Casino - Player faces delayed withdrawal from casino.

I have withdrawn €3000 since 07/04 from Allyspin and to date (25/04) the money has not been deposited.

Support responds daily with the same automated messages, without providing:

Transaction ID

Payment confirmation

Specific completion date

They inform me that "they don't know when the payment will be made", which I find unacceptable after so many days.

I have already initiated a process through the bank and will file complaints with the competent authorities.

Attention to those considering using the platform — I am having a serious problem with withdrawals.

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Good evening, I have made successful withdrawals in the past.

I have not been asked to verify.

The winnings were without an active bonus

Yesterday 1500 came in.

I'm now waiting for the other 1500 to come in.

Thank you very much for your reply. Do you have any updates for us? Have you received your withdrawal?

I look forward to your response.

I'm just waiting for 1500 euros to come in.

I made the first withdrawal on April 26th.

The money is still coming in..

Hello vetontocilla,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear tonymontana1312,

It looks like the remaining withdrawals should be processed without any issues.

Would you agree to have this complaint marked as resolved?

Of course, if any further complications arise, you’re always welcome to contact us again—either to reopen this case or submit a new complaint.

Best regards,

Attila

Dear tonymontana1312,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru