The player from Germany had been awaiting a withdrawal for three weeks, with no payment received and feeling frustrated by inconsistent communication from the casino. The Complaints Team had extended the inquiry period to allow for further communication; however, due to a lack of response from the player, the complaint was closed. The player retained the option to reopen the complaint in the future if they wished to continue the discussion.
AllySpin Casino - Player faces delayed withdrawal.
Closed
Our verdict
Player stopped responding
Amount: €500
AllySpin Casino
Safety Index:Very highCase summary
Discussion
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5 months ago
Translation
They just don't pay out. They lie and talk nonsense. Please, please help me finally.
Automatic translation:
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5 months ago
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Dear allyspin123,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with AllySpin Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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5 months ago
Dear allyspin123,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
