The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. The player reported that he had successfully wagered a deposit bonus and had been verified, but his withdrawal of €500 was still pending beyond the expected processing time. Despite the Complaints Team's efforts to assist, the player did not respond to follow-up inquiries, which led to the rejection of the complaint due to a lack of further communication.
AllySpin Casino - Player claims that payment has been delayed.
Closed
Our verdict
Player stopped responding
Amount: €500
AllySpin Casino
Safety Index:Very highCase summary
Discussion
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8 months ago
Translation
I am contacting you because my withdrawal from Allyspin has not been processed since June 26, 2025, even though I have properly fulfilled all bonus terms and conditions.
In the live chat I am told the same thing over and over again, that there may be delays and that it may take 3-5 working days although 3-5 working days have already been exceeded
Automatic translation:
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8 months ago
Dear player,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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8 months ago
TranslationIt's about the processing time!
My withdrawal is not being processed because I successfully wagered a deposit bonus and would like to withdraw €500!
Customer support always tells me the same thing: I have to wait 3-5 days, but I'm already past the 5 days and the processing status hasn't changed.
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8 months ago
TranslationTo explain again: I deposited by credit card and received a deposit bonus. I successfully implemented this without any violations. I was also verified. Then I made a withdrawal of €500 using the same payment method as I had deposited. Unfortunately, my withdrawal was not processed for several days. Now I have canceled my withdrawal and tried again via bank transfer, namely with the IBAN from the credit card!
and yet the processing time is still forever. Customer support keeps saying the same thing, that I should be patient, it will take 3-5 days, even though I'm already past the 5-day mark!
Automatic translation:
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8 months ago
Dear player,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
