AllySpin Casino - Player believes that their withdrawal has been delayed.

I have been trying desperately to get them to verify my withdraw ( this is not the first withdraw I made and the otter one was fine) I was promised a lot daily when I talked to them until I meet a guy called Magnus he kicked me out from the chat and I'm now totally blocked from live chat and they refuse to answer my emails even though I have been patient and asking for some resolution or compensation .

can you please help me resolve this matter ?

and hoe do i file a complaint on Magnus ? I don't think its right to have a person like that working in allyspinn help desk .

can you help me to look into this ?

I fear I'm being scammed

and the more I talked to alyspinn help desk the more they convinced me that they really don't know nothing as the never have any contact with nova forge finance department.. so all they can do is make eksjuses that doesn't lead to anything else but confusion and misstrust.

Dear p6h6zvkxqy,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

how can I file a complaint directly to nova forge/allyspinn hr about Magnus blocking me from the chat ?

i will contact you again next week when its been 14 days

Dear p6h6zvkxqy,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No new information and it’s past 14 days now .. just the same automated answers on repeat .. I don’t think they know to much themselves as they are probably working in a call center and have limited reach to Allyspinn.

what can I do to get my money back

This allyspinn scam center is under the license of nova forge ltd . Is it any point to report them to the local police in the city where they keep theirs offices ?

the owner of nova forge / allyspinn is also hiding his identity behind dns .. hos does these criminals get away with this ?

Plz help me

Dear p6h6zvkxqy,

Can you please advise if your account has been fully verified and if you have accumulated your balance with a bonus or real money?

Additionally, please forward the communication between you and the casino to [email protected] for further review.

Awaiting your response.

Regards,

Nick

My account is fully verified and my withdrawl cash price is not tied up in Any bonus game rules . I have forwarded this inquiry to the email address provided

Copy of email

Hi I was asked to contact you by casino guru regarding a withdrawal I made from allyspinn of 5000 NOK 16 days ago . This money is still pending and has been in this status since the beginning pending verification from allyspinn.

My account is verified and I have made a successful withdrawal before .

This is real money and not tied up on bonus game rules.

The player has contacted us through e-mail that the issue has been resolved.

Dear p6h6zvkxqy,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru