AllReels Casino - Player's withdrawal was canceled

Hello, I am lodging a complaint against Allreels.com casino. My account was shut down and my withdrawal was canceled. Initially, the chat agent lied about processing the transaction on August 30th. I requested the Txid code, after which he admitted that the payout was canceled. When asked for the reason behind it, he couldn't provide an answer. This casino carries a dismissive and disrespectful attitude towards its players, which is impermissible in the gambling world, considering the casino operates with a legitimate license. I have attached screenshots for reference. I kindly request you to look into this matter. Thank you.

Dear dum111,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with AllReels Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please clarify if your casino account was closed?

Have you contacted the casino via mail at support@allreels.com and inquired what the reason for canceling your withdrawal was?

Was the amount you attempted to withdraw returned to your casino balance?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, my account has been blocked. The payment was canceled for an unknown reason. I was given a deposit bonus and played it back.

Hello, thank you very much for your assistance! The payment has been made!

Dear dum111,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru