The player from Greece had not received his winnings despite submitting a withdrawal request on 4/08. He continued to receive responses instructing him to wait 5 to 7 business days, but it had been much longer with no payment received. The Complaints Team had extended the response time for further communication, but after the player played down his winnings and closed his account, the complaint was closed.
All Star Casino - Player's winnings have been delayed.
Closed
Our verdict
Other
Amount: €700
All Star Casino
Safety Index 7.3 Fresh casinoCase summary
Discussion
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11 months ago
Translation
They don't pay. I was never paid my winnings. I have made a withdrawal request since 4/08 and every time I try to contact them the answer is that I have to wait 5 to 7 business days. Many more have passed, but nothing has happened yet.
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11 months ago
Hello
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Important Notice:
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11 months ago
TranslationI was never paid my winnings. I made a request for withdrawal, verification of data and they told me that the request must be processed and that I should wait 5 to 7 business days. This from 4/08. How long should I even wait and why? When I made a deposit you did not ask me to wait to receive my money, not even verification. When we pay everything is fine but when it is time to get paid there is a problem? This is not how healthy businesses are set up nor do they build a relationship of trust with the customer.
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11 months ago
Thanks for the explanation.
To confront the casino regarding the delayed payment of your winnings, we kindly ask you to provide supporting evidence.
Please share your most recent correspondence between you and casino support discussing the delay, or provide a screenshot of your pending withdrawal.
Send the information to my email at tomas@casino.guru or share a screenshot here.
Looking forward to your reply.
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10 months ago
Dear georgetsiriktsidis69,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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10 months ago
TranslationI asked allstar casino to delete my account.....I was never paid my winnings, after two weeks of waiting for the money to be credited they cancelled the withdrawal request
Unfortunately they are scammers.......
Thanks to casino Guru for helping solve the problem.
Please instruct unsuspecting players to avoid this casino because it has proven to be a scam.
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10 months ago
Thanks for your reply.
I apologize, but to confront the casino, we ask for your cooperation and require evidence first. Without it, we cannot proceed.
- After your withdrawal was canceled, what happened with your winnings? Were they confiscated, or have you decided to play them down?
- Did the casino close your account already?
Looking forward to your reply.
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10 months ago
Dear georgetsiriktsidis69,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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10 months ago
TranslationWithdrawal canceled after two weeks of waiting
There was no reason ..... but there was the excuse that the withdrawal was canceled by mistake
I played the games I lost to get my money back at the maximum bet to close my account as soon as possible.
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