Alawin Casino - Player's withdrawals are delayed and blocked.

I made 2 withdraws at 5/4/26( 500 euro each ) and its 25 days later and they still trying to not send the money . My withdraw's are blocked and i cant make the third one ! because its possible to have 3 withdraw's at the same time on progress! and i contacted them instantly about that asking about a solution . They started telling me that is a tech problem . AFTER 15 days or more they asked for verification ( i already knew that is gonna happen AND i even tell them earlier by my self to verify the account !!! AND their answer was that my account is okay and doesnt need verify and then 🙂 i need to verify which i did! and now they trying to tell me that the department is still checking the Documents ! ( they tell me that the review is gonna take 3 days . The next day say 5 days , the next day say 10 days and now again 3 days 🙂 ) they are not reliable at all . They try not to pay ! I have photo's and proofs of everything ! I just need some help about that case ! its been 25 days !!!! Im everyday to the live chat and i even contact them via email as they asked to!!!

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Attila