The player from the United Kingdom requests assistance with a withdrawal of £4000 from aladinsgold3, which has remained in "Pending" status since February 22nd, despite being fully verified and meeting all wagering requirements. She has repeatedly contacted support, receiving generic responses about the payment being "under review," with no clear reason for the delay.
Aladdins Gold Casino - Player’s withdrawal has been delayed.
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Current status
Waiting for player to reply
6d 22h 40m 12s
Aladdins Gold Casino
Safety Index:Very lowCase summary
Discussion
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20 hours ago
I am submitting this complaint regarding a significant delay in my withdrawal from aladinsgold3.
I requested a withdrawal of &4000 on February 22nd. Despite my account being fully verified (KYC completed) and all wagering requirements for the bonus being successfully met, the withdrawal has remained in "Pending" status for over a month .
I have contacted the casino's support team multiple times via live chat (specifically speaking with an agent named Emma) and email. Every time, I am given the same generic responses, stating that the payment is "under review" but no specific reason for the delay has been provided, nor has a timeframe for resolution.
Since the withdrawal has been pending far beyond the casino's stated processing times, and I have fulfilled all my obligations as a player, I am seeking your assistance in resolving this matter and receiving my winnings.
Details of the case:
Casino Name: aladinsgold3.com
Withdrawal Amount: £4000
Date of Request: February 22nd
Status of KYC: Fully Verified
Wagering: 100% Completed
Thank you for your help.
Kind regards,
[Redacted]
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1 hour ago
Important notice:
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1 hour ago
Dear Player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please attach a screenshot of your pending withdrawal?
- Have you contacted the casino's customer support in relation to this issue?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
