Aladdins Gold Casino - Player’s withdrawal has been delayed.

I am submitting this complaint regarding a significant delay in my withdrawal from aladinsgold3.

I requested a withdrawal of &4000 on February 22nd. Despite my account being fully verified (KYC completed) and all wagering requirements for the bonus being successfully met, the withdrawal has remained in "Pending" status for over a month .

I have contacted the casino's support team multiple times via live chat (specifically speaking with an agent named Emma) and email. Every time, I am given the same generic responses, stating that the payment is "under review" but no specific reason for the delay has been provided, nor has a timeframe for resolution.

Since the withdrawal has been pending far beyond the casino's stated processing times, and I have fulfilled all my obligations as a player, I am seeking your assistance in resolving this matter and receiving my winnings.

Details of the case:

Casino Name: aladinsgold3.com

Withdrawal Amount: £4000

Date of Request: February 22nd

Status of KYC: Fully Verified

Wagering: 100% Completed

Thank you for your help.

Kind regards,

[Redacted]

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please attach a screenshot of your pending withdrawal?
• Have you contacted the casino's customer support in relation to this issue?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Attila,

Thank you for your message.

I have not made any successful withdrawals from this casino before. Unfortunately, Emma from customer support is not replying to my emails, and when I contact the live chat, they keep telling me that my withdrawal is still being checked.

I will attach a screenshot of my pending withdrawal as requested.

Hi, this is message from today .

Dear roza193, thank you for your response. Do you have any updates for us in relation to the withdrawal?

Additionally, could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshot here.

Thank you for your patience and cooperation.

hi , all the time the same message like copy and paste .

Hello roza193,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your reply. Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Aladdins Gold Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Aladdins Gold Casino.

Since this casino operates without an official license, I am not able to recommend any further steps. I wish I could be of more help.

 

The casino can reopen this complaint anytime.