HomeComplaintsAkibaWin Casino - Player's account verification is delayed.

AkibaWin Casino - Player's account verification is delayed.

Opened
Current status

Waiting for Casino Guru to reply

3d 1h 36m 15s

AkibaWin Casino
Safety Index 7.8 Above average

Case summary

The player from Montenegro made a deposit of 13,500 USD and won 52,000 USD at the casino. After passing KYC and receiving verification, he is now informed that his account is not verified, raising concerns about the casino attempting to confiscate his winnings.

Public
Public
5 days ago

hi, yesterday made deposit here, 13500 usd (without any bonuses)

Won 52000 playing slots. Made withdraw.

Passed Kyc, received message that account are verified.

Today morning received new message, that account are not verified and casino try to steal all my winnings.


Public
Public
4 days ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
4 days ago

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

  • Could you please specify which slot games you played with the funds you deposited?
  • Which identity documents did you send to the casino for KYC?
  • Have you been requested to submit any additional documents for the verification of your account?
  • Please forward me the email you received from the casino, along with any other subsequent communication that might be relevant to the investigation of your case at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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Waiting for approval
4 days ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Waiting for approval
Waiting for approval
4 days ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

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