AkibaWin Casino - Player's account verification is delayed.

hi, yesterday made deposit here, 13500 usd (without any bonuses)

Won 52000 playing slots. Made withdraw.

Passed Kyc, received message that account are verified.

Today morning received new message, that account are not verified and casino try to steal all my winnings.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify which slot games you played with the funds you deposited?
• Which identity documents did you send to the casino for KYC?
• Have you been requested to submit any additional documents for the verification of your account?
• Please forward me the email you received from the casino, along with any other subsequent communication that might be relevant to the investigation of your case at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika