Afun Casino

Case summary

The player from Mexico had made a deposit of 200 on February 21 but had not received any confirmation or funds in her casino account by that time. The Complaints Team had attempted to assist by reaching out for clarification and extending the response time. However, due to the player's lack of response to inquiries, the complaint was unable to be investigated further and was rejected.

Discussion

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Abyl

Bronze

Mexico

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1 year ago

Original

Translation

Yesterday, February 21, I made a deposit of 200 and to date I have not received anything.

Edited by a Casino Guru admin

Automatic translation:

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Dominika

Casino & Affiliate Communication Specialist

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1 year ago

Dear Abyl,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please, could you clarify if you have tried contacting your payment processor regarding this issue?

Was it your first deposit in this casino?

Please could you forward the payment receipt and any relevant communication to dominika.l@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Dominika

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Dominika

Casino & Affiliate Communication Specialist

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1 year ago

Dear Abyl,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Dominika

Casino & Affiliate Communication Specialist

Public

1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Afun Casino - Player’s deposit is delayed.

Player stopped responding

Amount: Mex$200

Case summary