The player from Mexico won 90,000 but faced refusal from the casino to pay out and subsequently had his account blocked after attempting a withdrawal. He demands his winnings back.
Afun Casino MX - Player’s account is closed and winnings are confiscated.
Opened
Current status
Waiting for player to reply
6d 20h 32m 33s
Afun Casino MX
Safety Index:Very lowCase summary
Discussion
Public
Public
3 days ago
Translation
This casino refused to pay me the 90,000 I had won. After I tried to withdraw, they blocked my account. Please, I demand my money back. It's not fair; it's real money, after all.
Automatic translation:
Public
Public
3 hours ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
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Public
3 hours ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Could you please forward me the email you received from the casino after your account was blocked at veronika.f@casino.guru?
- Have you made any successful withdrawals from this casino before?
- Did you pass the full KYC verification, or at least submit any identity documents to the casino for verification?
- Could you kindly specify which games you played to accumulate your winnings?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
