Afun Casino MX - Player cannot access her account due to app issues.

I entered from the browser, I put in 500 pesos to play but it asks me to download the app, I downloaded it and it doesn't let me put my full email, I'm missing the m, I contacted support, they gave me some instructions and it doesn't work, I contacted them again and it no longer allows me to send messages. It should be noted that I cannot play from the browser because the announcement appears to download the app and I click on the x to close and it doesn't let me, but I can press download or the support icon, but it still doesn't allow me to send if I write but I can't send

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation, I would appreciate if you could provide more details by answering the following questions:

• Can you confirm the type of device and browser you are using?
• Have you tried accessing your casino profile from a laptop or a personal computer to check if the games would load?
• Have you tried uninstalling and reinstalling the app? If so, did that resolve the issue?
• What specific instructions did the support team provide?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I use a Samsung Galaxy at 22. I log in from the Internet and Google but it still asks me to download the app.

I tried from another phone and a tablet and it tells me the same thing.

I deleted the app, reinstalled it, cleared the cache and data, and restarted the phone, but there was no evidence of what the advisor told me, and it didn't work.

Have you tried using a personal computer to access the games?

It's already solved, thank you very much guru🙏

Hello,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru