The player from Italy filed a complaint on the Admiralbet.it website about a real bonus that wasn't credited after a promotion. He provided the required information but has not received a response for three days.
AdmiralBet Casino IT - Player's bonus issue remains unresolved.
Opened
Current status
Waiting for player to reply
6d 22h 59m 57s
AdmiralBet Casino IT
Safety Index:HighCase summary
Discussion
Public
Public
3 days ago
Translation
I filed a complaint on the Admiralbet.it website regarding a real bonus that wasn't credited following a promotion I participated in. I provided all the information they requested, but they haven't responded to me for three days since they took me on. I'd appreciate at least a response...Thank you!
Automatic translation:
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Public
1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 hour ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you used ADMIRAL Pay to deposit funds into your casino account?
- How many deposits using ADMIRAL Pay have you made into this casino, and when did you first use this payment method?
- Has it already been 72 working hours since your deposit, considering this is the timeframe for receiving the bonus stated in the bonus Terms and Conditions?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
