The player from Italy had filed a complaint on the Admiralbet.it website about a real bonus that had not been credited after a promotion. He had provided the required information but had not received a response for three days. The issue was resolved after the player confirmed satisfaction with the outcome. The complaint was marked as resolved, and the player was encouraged to reach out again if any future issues arose.
AdmiralBet Casino IT - Player's bonus issue remains unresolved.
Resolved
Our verdict
Case closed
Amount: €10
AdmiralBet Casino IT
Safety Index 8.6 HighCase summary
Discussion
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1 month ago
Translation
I filed a complaint on the Admiralbet.it website regarding a real bonus that wasn't credited following a promotion I participated in. I provided all the information they requested, but they haven't responded to me for three days since they took me on. I'd appreciate at least a response...Thank you!
Automatic translation:
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you used ADMIRAL Pay to deposit funds into your casino account?
- How many deposits using ADMIRAL Pay have you made into this casino, and when did you first use this payment method?
- Has it already been 72 working hours since your deposit, considering this is the timeframe for receiving the bonus stated in the bonus Terms and Conditions?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 month ago
TranslationI waited almost 10 days but finally the problem was solved.. they loaded the real bonus.
I'll be more careful about email promotions in the future. Thank you for your interest.
Best regards
Claudio C.
Edited by a Casino Guru admin
Automatic translation:
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1 month ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Ciancy8789,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
