Admiral Casino - Bonus winnings confiscated by the casino.

I've been scammed. To unlock the welcome bonus, you must wager 100,000 euros with it. Somehow, I managed to do exactly that after winning a lot of money at the outset and playing non-stop for 7 hours. But guess what happened? The casino refused to give me even a single euro of the real bonus, claiming that I had violated their terms and conditions. When I asked why, they wouldn't even respond, despite the fact that it was a miracle I'd managed to unlock the bonus in the first place.

Only 1 out of 100 people will be able to complete the rollover of their terrible welcome bonus. And if they do, the casino will treat them just like they did me. Definitely not recommended.

Hello vilmalineare,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Admiral Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? What kind of bonus did you use? Can you please forward your bonus and betting history to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear vilmalineare,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I used a fun bonus on the slots that they had chosen that I could use to play them, I completed the rollover by winning 30,000 euros, they didn't even give me a single euro, these stinkers

my account is verified

Dear vilmalineare,

Can you please advise if it was a deposit or a free bonus? Please forward your deposit, bonus and betting history along with the communication between you and the casino to nikolas.b@casino.gur.

Dear vilmalineare,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear vilmalineare,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru