The player from Bavaria faces account ban on Acebet for alleged multiaccounting, resulting in the voiding of his $3,000 winnings after attempting to withdraw $1,500. He claims no abuse or intent was involved regarding an old account and has struggled to access the Alternative Dispute Resolution contact for resolution.
AceBet Casino - Player's account has been closed and winnings confiscated.
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Current status
Waiting for Casino Guru to reply
1d 12h 50m 21s
AceBet Casino
Safety Index:Below averageCase summary
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6 days ago
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6 days ago
Dear viral100,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you kindly provide information regarding the creation date of your previous account?
- Additionally, could you please clarify the reason for creating your second account?
- Did you use the same email address to register both of your accounts?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Attila
