AceBet Casino - Player's account has been closed.

Casino name: Acebet (acebet.co)

My registered email: [email hidden by Casino Guru]@gmail.com

Issue: My account was blocked between May 13-14, 2026, without any prior warning or explanation. At the time of blocking, I had $2,800 in my account, deposited via cryptocurrency across multiple transactions.

After the account was blocked:

- All my emails to their support team have been completely ignored

- My live chat access has been blocked, making it impossible to contact them

- I have received zero communication or explanation from Acebet

I am requesting:

1. An explanation for the account block

2. Full withdrawal of my $2,800 balance

Additional information:

- Casino license: Anjouan Offshore Financial Authority, Registration No. 15831 (Golden Frog Inc.)

- Payment processor: 51 Plus One Ltd, Nicosia, Cyprus

- All deposits were made in cryptocurrency

I have screenshots of my balance and records of unanswered communications as evidence.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you passed the full KYC verification at this casino, or at least submitted any identity documents for verification?
• What types of games did you play at this casino shortly before your account was blocked? Were they slots, live casino games, or sports betting?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Subject: Re: Complaint - Acebet blocked account

Dear Veronika,

Thank you for looking into my case. Please find my answers below:

1. KYC Verification: No, I have never been asked to complete any KYC verification at Acebet. No identity documents were ever requested from me.

2. Type of games: I exclusively played sports betting.

3. Bonuses: My winnings were accumulated without any bonus. All funds are from my own deposits and sports betting winnings.

Additional context I believe is important:

- I previously made a successful withdrawal of $300 from the casino without any issues.

- After that, I continued playing and my balance reached $2,800.

- At that point, my account was suddenly blocked without any warning or explanation.

- My live chat has been blocked and all my emails to their support team have gone unanswered.

- I have received zero communication from Acebet regarding the reason for the account block.

I have screenshots of my balance and records of my unanswered emails as evidence.

Thank you for your assistance.

Best regards

Thank you for your patience throughout the complaint process.

Please understand that if your account has been blocked and you have only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.

Best regards

Veronika