The player from Bulgaria reports that his account at Acebet was blocked without warning or explanation, resulting in a $2,800 balance being inaccessible. He expresses frustration over ignored emails and blocked live chat access, and he requests clarification on the account block and a full withdrawal of his funds.
AceBet Casino - Player's account has been closed.
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Current status
Waiting for player to reply
6d 23h 1m 6s
AceBet Casino
Safety Index:Above averageCase summary
Discussion
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18 hours ago
Casino name: Acebet (acebet.co)
My registered email: [email hidden by Casino Guru]@gmail.com
Issue: My account was blocked between May 13-14, 2026, without any prior warning or explanation. At the time of blocking, I had $2,800 in my account, deposited via cryptocurrency across multiple transactions.
After the account was blocked:
- All my emails to their support team have been completely ignored
- My live chat access has been blocked, making it impossible to contact them
- I have received zero communication or explanation from Acebet
I am requesting:
1. An explanation for the account block
2. Full withdrawal of my $2,800 balance
Additional information:
- Casino license: Anjouan Offshore Financial Authority, Registration No. 15831 (Golden Frog Inc.)
- Payment processor: 51 Plus One Ltd, Nicosia, Cyprus
- All deposits were made in cryptocurrency
I have screenshots of my balance and records of unanswered communications as evidence.
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59 minutes ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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59 minutes ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you passed the full KYC verification at this casino, or at least submitted any identity documents for verification?
- What types of games did you play at this casino shortly before your account was blocked? Were they slots, live casino games, or sports betting?
- Did you accumulate your winnings with or without a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
