The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The Complaints Team had acknowledged the player's concerns regarding the delayed withdrawal of €1,500 requested on June 21. However, due to a lack of response from the player to follow-up inquiries, the investigation could not proceed, leading to the rejection of the complaint. The player had expressed dissatisfaction with the casino's service and had opted for self-exclusion.
Abu King Casino - Player’s winnings haven’t been received yet.
Closed
Our verdict
Player stopped responding
Amount: €3,500
Abu King Casino
Safety Index 4.4 LowCase summary
Discussion
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1 year ago
Translation
Hello Casino Guru Team,
I hereby file a complaint against the online casino Abu King.
I have requested three withdrawals of €500 each:
– on June 21, 2025,
– on June 22, 2025,
– on June 23, 2025.
All withdrawals were requested via Revolut bank transfer. Today, June 28, 2025, is still in the "Processing" status without a single payment being completed.
✅ I am fully verified.
✅ All conditions have been met.
I have contacted support several times, but each time I receive the standard response: "The finance department is working on it" – with no timeline or progress whatsoever.
There are currently €2,000 left in my gaming account that I cannot withdraw because only a maximum of three withdrawals are possible at the same time.
As long as the three previous applications are not processed, a new payout is blocked by the system.
In my opinion, this behavior is no longer comprehensible and must be urgently investigated.
In the attached screenshot, all three withdrawal requests are clearly documented with the date, time, amount, and the pending status.
I request your immediate assistance and clarification of the situation. Thank you for your support.
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1 year ago
Dear benzj044,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
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1 year ago
TranslationHello everyone,
I couldn't find the so-called "Gaming ID," but the live chat confirmed that the Betting ID is also sufficient.
Here it is: 158724610185
The first withdrawal was requested eleven days ago, but has not even been processed yet.
I therefore request immediate processing and payment.
Best regards
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1 year ago
TranslationHello everyone,
Thank you for your feedback.
I would like to emphasize again that the withdrawal was requested eleven days ago – and has not been processed yet.
I therefore urgently request that the payment be made immediately.
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1 year ago
TranslationI requested a payout of €1,500 on June 21. To date, it hasn't been processed—no progress, no real communication, just excuses and empty phrases.
There's a system to this. It's always the same: winnings are delayed, ignored, blocked – until the player gives up or cancels. This is no coincidence. This is calculated delay, this is psychological pressure, and ultimately: a methodical rip-off.
I waited a long time, inquired several times, and filed a complaint. And still: nothing. Zero transparency. Zero reliability. This applies not only to AbuKing, but also to the other sister casinos in this group. All the same style. All the same scam.
Anyone who continues to play here should know: As soon as you win, you're no longer welcome. Then the delaying tactics begin. And if you dare to insist on your money, nothing will come of it.
I regret ever having played there. It was a mistake. Never again.
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1 year ago
Dear player,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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1 year ago
TranslationThe money has been lost; the casino never intended to pay out, as I wrote above.
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1 year ago
TranslationThe casino and the entire casino group should permanently close my accounts. I will never play with this casino group again.
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1 year ago
I'm sorry to hear that you lost your balance.
If you wish, we can assist you with the closure of your account. However, we only help players if they wish to permanently self-exclude due to gambling addiction. Please let me know if you want to proceed with the self-exclusion request.
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1 year ago
TranslationYes, I would like to request self-exclusion.
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1 year ago
When applying for a self-exclusion, it’s important to clearly state the reason why you want your account to be deactivated and specify the exact time period of the exclusion. Make sure the email subject line is clearly marked and easy to recognize. Casino support teams often receive a high volume of emails daily, so a well-labeled subject line will help ensure your request is noticed and processed more quickly. Additionally, I strongly recommend that you always save a copy of your self-exclusion request—whether it’s a sent email, a chat transcript, or a screenshot. Having valid proof of your request can be extremely helpful in case of future disputes or misunderstandings.
Example:
Email subject: Self-exclusion due to gambling addiction
Player’s info:
First name:
Last name:
DOB:
Casino login:
Email address:
"Greetings Abu King Casino,
I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling related marketing material for a minimum period of xxx months/years (lifetime).
The reason that preceded my decision is gambling addiction.
I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."
Please send this email to Abu King Casino and keep me informed about any further developments. Thank you in advance.
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1 year ago
TranslationI have sent the email for self-exclusion to sent.
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1 year ago
Have you received any response to your request? Has your account been closed in the meantime?
Please forward me the email you sent to the casino along with the casino's responses at veronika.f@casino.guru.
I appreciate your patience and cooperation.
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1 year ago
TranslationI sent you an email and nothing came back. I gave you the email address above. You won't see another cent from me anyway for this poor service and delay in payouts and bad treatment, which will close my account permanently. Give me the email address again and I'll send the closure request again. You've probably also seen that I haven't played or deposited in a long time and that's because you treated me so badly and delayed my payouts and repeatedly put me off via live chat and nothing happened, so in the long run you lost more than I did. Well, it's better for me because I save my money and have more of it in the long run.
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1 year ago
Dear player,
Have you sent the self-exclusion request to the casino as I instructed you? If so, please send me a copy of your message as well. My email address is veronika.f@casino.guru. Thank you for your cooperation.
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1 year ago
TranslationHello Veronika, I have sent the self-exclusion request to support@abuking.com sent on July 16 but no response so far.
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12 months ago
Thank you for your email. Have you received at least an automatic reply with the "reference number" as explained by the casino in one of their previous responses?
