The player from Portugal faced an issue with withdrawing money from the casino, believing she was entitled to a refund that had not been returned. We requested additional information and documentation from the player to investigate the withdrawal issue. Despite reminders and extensions, the player failed to provide the requested evidence or respond to our inquiries. Consequently, the complaint was closed due to lack of cooperation, with the option to reopen if the player chose to resume communication.
888 Casino PT - Player’s withdrawal request is denied.
Closed
Our verdict
Player stopped responding
Amount: €2,740
888 Casino PT
Safety Index:HighCase summary
Discussion
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3 months ago
Translation
Money that wasn't returned to me because it was something that wasn't returned to me I think I'm entitled to my money by right
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3 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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3 months ago
Dear Monicapinho,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with 888 Casino PT. I’m afraid I will need more information regarding your problem. Could you please elaborate?
- When did you initiate the withdrawal request?
- Have you received any further communication from the casino regarding your withdrawal?
I will be waiting for your reply patiently.
Best regards
Petra
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3 months ago
TranslationGood afternoon By rights I think I should have what's mine I think I've already proved that this amount belongs to me
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3 months ago
Thank you for your reply and for providing the previous details, Monicapinho.
Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.
Thank you again for your cooperation.
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2 months ago
Dear Monicapinho,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
Translation
how can you not resolve my situation
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2 months ago
Thank you for your reply and for providing the previous details, Monicapinho.
Could you please post a screenshot of your withdrawal history here in this thread? As soon as we have the required documents, we can continue with the resolution of your issue.
Thank you again for your cooperation.
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2 months ago
Dear Monicapinho,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Petra
Casino.Guru
