888 Casino - Player was able to create multiple accounts after self-exclusion.

I had a huge problem with this casino.

my username is BKING1234

the problem began as this

i created my first account on 888casino using the same name date of birth and all KYC information.

I then self excluded permanently

and was able to make over 20 accounts and deposit freely and end up depositing and loosing €6000 because of 888casinos failure to block my accounts

only after depositing the system detected and block my account

they have taken over a week to resolve this complaint so I’m escalating here

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When did you create your first account at 888 Casino?
• Please forward me the self-exclusion request that you sent to the casino, along with the casino's responses at veronika.f@casino.guru.
• Have you passed the full KYC verification in any of your accounts?
• Am I correct in understanding that you created twenty different accounts at this casino using the exact same name, surname, date of birth, country of residence and nationality, only your email address was different?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear AshamedJaguar194,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru