The player from the United Kingdom has been waiting for three weeks to withdraw £400 from the casino, with two requests pending. Despite submitting the required documents for a bank transfer multiple times, he receives no response from support.
888 Casino - Player’s withdrawal requests are delayed.
Opened
Current status
Waiting for Casino Guru to reply
6d 21h 14m 57s
888 Casino
Safety Index 7.4 Above averageCase summary
Discussion
Public
Public
7 hours ago
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Public
Public
7 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Have you received confirmation of successfully passing the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
