888 Casino - Player's withdrawal is delayed due to repeated verification requests.

They keep asking asking for address verification, id verification and bank statements. I have provided ALL the above on numerous occasions, I have given my passport details as ID, I have given my latest bank statement (June of this year), and utility bill (my latest bill from flogas, my electricity supplier) and STILL I cannot withdraw my money and I am continuously asked for proof of address, ID verification etc etc, over and over again. Any help would be greatly appreciated.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Has the casino specified why the documents you have provided for verification so far could not be accepted?
• Has the casino provided any guidance regarding which documents would be acceptable for the verification of your account?
• What types of games did you play to accumulate the winnings you have been trying to withdraw?
• Did you accumulate these winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika