The player from Austria won a jackpot on a wheel of fortune, with the winnings credited to his account and confirmed via email. However, the casino now claims it was a software error and has deleted his balance.
888 Casino - Player's winnings have been confiscated.
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888 Casino
Safety Index:Above averageCase summary
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17 hours ago
Translation
I hit the jackpot on a wheel of fortune. The money was credited to my player account. I also received an email confirming my jackpot win. Now the casino claims it was a software error and has deleted my balance.
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2 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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2 hours ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Could you please advise how long have you been playing at 888 Casino? Have you made any deposits?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
