888 Casino - Player's game issue remains unresolved.

Good evening.

I've been playing a game for some time, and I've already won a lot of money. Suddenly the game got stuck.

Being stuck has already been confirmed several times by the 888.co.uk support.

The problem is that they never resolve it.

They say they're working on it, but this process has been dragging on for a long time.

Twice today I received emails telling me that the amount I had deposited had been refused. I haven't made a deposit in that casino today.

I'd like to play 888.co.uk but I've noticed for some time that something isn't right.

Thank you for your intervention.

Thank you

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify what the current real-money balance in your casino account is?
• Have you passed the full KYC verification at this casino?
• Is there any pending withdrawal request currently in your casino account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear olgasantos1956,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.