888 Casino - Player’s account is closed due to self-exclusion.

I deposited $300 and was told my account is suspended as I have an account on a different platform that has an account self exclusion.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 888 Casino Arabic.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Did the casino take steps to return any unspent balance to you?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Johnscott2202,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

I had an account open with them which I self excluded from back in 2021 in the UK

i reopened an account last week I now reside in Canada and it let me open and deposit but was quickly kicked from a game and then logged out with a message saying do not open any more accounts and deposits will not be returned. I’ve emailed them and had no response and can’t log in to use the live chat

Thanks for the explanation.

• Was the C$300 spent on gambling, confiscated, or returned?
• Could you please share with me your communication with the casino you refer to in your posts? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to your reply

Dear Johnscott2202,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru