The player from the United Kingdom won a jackpot but is unable to access his account because it has been suspended for over 72 hours, preventing him from withdrawing his winnings.
888 Casino - Player's account has been suspended.
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2 days ago
Won on jackpot drop and now my account has been suspended and I cant get in to it. Been over 72hrs now1
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17 hours ago
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17 hours ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Could you please advise how long have you been playing at 888 Casino? Have you made any deposits?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
