The player from Austria faces issues as his account has been blocked since February 27, 2026, preventing him from accessing it or making a withdrawal of €31,512. He has been unable to contact support due to the blocked account and unsuccessful re-verification attempts.
888 Casino - Player’s account has been closed.
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6d 16h 8m 32s
888 Casino
Safety Index 7.3 Above averageCase summary
Discussion
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3 days ago
Translation
Ladies and Gentlemen
I played exclusively craps and occasionally slots at the aforementioned casino and adhered to the applicable User Agreements and Terms of Service. On February 27, 2026, my account was blocked, and I have had no access to it since. Communication with 888 has been impossible since then, as support cannot be contacted without an account.
I tried to re-verify my account in order to contact support again, but this attempt was unsuccessful.
A withdrawal from my side was also not possible. €31,512 has since been debited from my 888 account and no longer appears. Contacting 888 remains impossible.
Automatic translation:
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15 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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15 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 888 Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked? Could you please share a screenshot of what happens when you try to log in?
- Have you contacted support on the casino's website?
- Did you achieve your current balance with the help of a bonus?
- Share any supporting evidence to support your case with me here or send the information to my email at tomas@casino.guru
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
