The player from Austria faced issues withdrawing his winnings from 7 Slots Casino after making multiple deposits. He reported a lack of communication, received repetitive messages, and felt he had not received the promised bonuses. The Complaints Team was unable to proceed with the investigation due to the player's lack of response to inquiries and reminders, which led to the closure of the complaint. The player retained the option to reopen the complaint in the future should he choose to resume communication.
7Slots Casino - Player’s withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: €650
7Slots Casino
Safety Index:HighCase summary
Discussion
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3 months ago
Translation
After making many deposits, I finally won, but 7 Slots Casino isn't paying me out. There's no contact person, just someone who keeps sending the same message. Unfortunately, I can't get any further with this app or website, and I definitely haven't received as much bonus as they said I would get.
Automatic translation:
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3 months ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Could you please specify if you have any pending withdrawal requests in your casino account? If so, when exactly did you submit them and in what amounts?
Did you accumulate your winnings with or without a bonus?
Have you made any successful withdrawals from this casino before?
Have you passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Important Notice:
Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.
If anything seems suspicious, please contact us directly. Stay safe.
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3 months ago
Dear ebuby-1977,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
