The player from Georgia has an unresolved withdrawal request of $180 and $104 that has been pending for over 37 hours, despite the casino's terms stating that processing should take between 15 minutes and 24 hours. Their account is fully verified, and they seek assistance to receive their winnings.
7Slots Casino - Player's withdrawal is delayed.
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5d 10h 16m 43s
7Slots Casino
Safety Index 8.7 HighCase summary
Discussion
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5 days ago
Dear Casino Guru Team,
I am writing to submit a complaint regarding an unresolved withdrawal request.
On September 17th, I requested a withdrawal of $180. And $104 It has now been over 37 hours, and the withdrawal is still pending. The option to cancel the payout remains active on my account. According to the casino's official terms and conditions, withdrawal processing is supposed to take between 15 minutes and 24 hours.
Please note that my account is fully verified, and the $180 and $104 of my real balance, not bonus funds.
Since the maximum processing timeframe specified by the site has passed and the customer support has not resolved the issue, I kindly ask for your assistance in helping me receive my funds.
Thank you for your support.
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2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 days ago
Hello,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
