7Slots Casino - Player's withdrawal has been delayed without reason.

They have a maximum of 5 days to pay and that time has just passed. And they canceled the payment and can't give a reason. They told me to come back in an hour and they still don't know. Then another hour and they still don't know.

How can you not know?

They don't want to give me contact to someone serious who deals with this.

I have Diamond VIP status, which obliges them to make priority payments.

And they wait a maximum of 5 business days and then they cancel without giving a reason and now I have to wait another 5 business days, i.e. 7 days.

There is nothing to learn

Dear kszysio,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.

Please allow me to ask you a few questions, so I can better understand the situation.

• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or is it related to your account only?
• When did you request a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

I was informed that my withdrawals are unavailable for this payment method.

-I don't know what that means exactly.

I spat out this way several times

2. I don't know what this is about, but the payment methods I see are some kind of withdrawals to accounts in other countries.

There is nothing normal except VIZA and Mastercad

When trying to withdraw on Visa it redirects me to bank transfer but only for Italians

So Mastercard is the only withdrawal option for me. And I've withdrawn a few times

I don't know why cryptocurrencies are not visible to me.

3. My payment was canceled after a week of waiting. I ordered again but the same payment method

I don't know if anyone is working on my case. Are you waiting for a response from the casino. bp nothing has happened on guru casino for 5 days.

After a week of waiting the casino canceled my withdrawal again.

Despite requests, no one wanted to deal with my case, so as I suspected, I waited for over a week for the withdrawal to be canceled for the second time. Of course, no one in the casino cares that their system is broken. Since I have withdrawn to this card several times and now I cannot.

Thank you for your patience, kszysio.

We currently have hundreds of active complaints, and we strive to reply as soon as possible within the allotted time of 7 days.

• Have you made successful withdrawals from the casino in the past? Which method was successful in the past?
• Could you please share with me your communication with the casino regarding the payout issue to support your complaint?
• Could you please share screenshots of the situation regarding the payout directly from the casino's cashier?

Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear kszysio,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru