7Slots Casino

Public

Anceli

Bronze

Georgia

Public

1 month ago

I am complaining about an unresolved withdrawal issue with 7Slots Casino.

On August 17, I requested a withdrawal from my account. The amount involved was approximately $600 (my balance was $601.02). I was told that the withdrawal would be processed within 5 days. However, instead of receiving the money, I was subjected to a prolonged review/verification process that lasted approximately 17 days. During this period, I received repeated generic responses that my case was "being worked on", but I was not given a clear explanation or a definite timeframe for payment.

I want to make it absolutely clear that the $200 withdrawal I have recently requested is NOT a new deposit, a new win, or a separate amount. It is simply $200 from the same original balance of approximately $600 that I have been trying to withdraw.

7Slots later told me that I could withdraw the $200 with a 25% commission, meaning that $250 would be deducted from my existing real-money balance and I would receive $200. I agreed to this commission because I urgently want to withdraw my own funds. I did not want to make any additional deposit.

Despite agreeing to the commission and submitting the withdrawal again, the withdrawal was still not processed immediately and I am still waiting for the $200 to be credited.

I find the entire situation unreasonable. A verification/review lasting 17 days, followed by further delays and changing explanations, is excessive. I have repeatedly contacted support through VK and email and had difficulty getting clear answers.

I am asking Casino Guru to investigate this case and help me obtain the withdrawal of my funds. I also ask that 7Slots provide a clear explanation of the reason for the prolonged delay and confirm that my original balance will not be cancelled, confiscated or otherwise deducted without a valid and clearly explained reason.

I have screenshots and correspondence with 7Slots supporting my claims and can provide them as eviden

I am complaining about an unresolved withdrawal issue with 7Slots Casino.

On August 17, I requested a withdrawal from my account. My balance was $601.02. I was told that the withdrawal would be processed within 5 days. Instead, my withdrawal was delayed and I was subjected to a verification/review process that lasted approximately 17 days. During this period, I received only generic responses that my case was being reviewed, without a clear explanation or definite payment date.

I want to clarify that the $200 withdrawal I have now requested is NOT a new deposit, a new win, or a separate amount. It is part of the same original $601.02 balance that I have been trying to withdraw.

7Slots later told me that I could withdraw $200 by paying a 25% commission. This means $250 would be deducted from my existing real-money balance and I would receive $200. I agreed to this commission and submitted the withdrawal again. I did not make any additional deposit and I am not willing to deposit any more money.

Despite this, I am still waiting for the $200 withdrawal to be processed.

I consider the 17-day review and the subsequent delays unreasonable, especially since I have repeatedly contacted support through VK and email and have not received clear or consistent information.

I ask Casino Guru to investigate this case and help me obtain my funds. I also ask 7Slots to provide a clear explanation for the prolonged delay and confirm that my remaining balance will not be cancelled or confiscated without a valid and clearly stated reason.

I have screenshots and correspondence with 7Slots that document the withdrawal, the verification/review period, their explanations, and the $200 withdrawal with the 25% commission. I can provide all evidence