7Slots Casino - Player's withdrawal has been delayed.

Payout was never received but my account says it’s completed I’ve tried to talk to support they have been absolutely terrible with no answers

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Dear Fishy2k25,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please clarify the exact date when you requested the withdrawal?
• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Good afternoon,

Dear Fishy2k25

Could you please provide the email address associated with your account or your account ID (numbers)? We need this information to identify you as our user and help resolve the issue as quickly as possible.

Dear Fishy2k25,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Petra

I'm waiting for your link or message🙂

Dear 7Slots Casino,

Would you mind letting me know what you would like to discuss? You can also send me all your questions/findings to: petra.h@casino.guru or directly to the thread.

Thank you again both for your cooperation.

Good afternoon,

At the moment, there is nothing further I can do. I am still waiting for the player to provide the necessary information to identify their account and understand the core of the issue. Unfortunately, without their response, this is not possible.

7Slots Casino

Thank you for your cooperation. We fully understand your position.

We will make another attempt to contact the player and encourage them to actively participate in resolving the complaint by providing the necessary information. For now, we appreciate your patience and cooperation.

Dear Fishy2k25,

I’m afraid we need more information regarding your problem. Could you please elaborate?

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Petra

Casino.Guru