7Slots Casino - Player believes that their withdrawal has been delayed.

I requested a withdrawal on May 1.

The payment has been significantly delayed with no valid explanation. I have not received any verification email, and support only responds with generic messages asking me to wait.

I have checked all folders (including spam) and there is no communication from the casino.

This looks like an intentional delay of my withdrawal.

I request immediate processing of my withdrawal and a clear explanation of the delay.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Svetik-9922,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Svetik-9922,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

The issue can be closed. I no longer use the casino and I do not wish to continue the verification process. Thank you for your assistance.

ear Svetik-9922,

Thank you for your update.

I am sorry to hear that you had such an experience with the casino and that the situation led you to no longer continue using their services.

As per your request, I will now proceed with closing this complaint. Please note that you are always welcome to contact us again in the future should you encounter any further issues with this or any other online casino.

Thank you for your cooperation throughout the complaint process.

Karla M.