7Slots Casino - Player believes that their withdrawal has been delayed.

Hello CasinoGuru Team,

I would like to submit a complaint regarding delayed withdrawals and conflicting information from 7slots.com.

On February 24, I requested a withdrawal of $3,000. The next day, I was asked to verify my account. I provided all requested documents, and my account was successfully verified.

After that, I continued playing and won an additional $6,000, and my account was upgraded to Diamond status, where one of the advertised benefits is faster withdrawals.

Before reaching Diamond status, I contacted customer support to confirm the withdrawal time frame, and I was told that withdrawals take up to 14 days. However, after reaching Diamond status, I contacted support again and was informed that the withdrawal time frame is 21 days, which contradicts the previously provided information and the Diamond status benefits.

This situation is very concerning to me, as the withdrawal period keeps changing, and I am worried about being scammed or potentially losing my money. My account is fully verified, all documents are approved, and there are no issues on my side.

I kindly ask for CasinoGuru’s assistance in helping me receive my withdrawals as soon as possible and in clarifying why the withdrawal time frame was extended after my account was upgraded.

Thank you in advance for your support.

Kind regards,

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Dear miranda.kh,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear miranda.kh,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear miranda.kh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru