7Slots Casino - Player believes that their withdrawal has been delayed.

I have been playing at this casino for a long time. I have deposited via crypto, visa and mastercard.

After today's win after deposit. Visa card I have no way to withdraw funds. Visa and Mastercard do not work and there is no crypto option at all

There is a list of some wallets from Asia or South America, I don't know them at all.

When I want to withdraw bank transfer there are only 3 countries. When I want to withdraw to visa it redirects me to transfer bank but I can only choose the country Italy.

Support has no idea, I'm telling you to wait with the hope that I'll get the funds back

Dear kszysio,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear kszysio, please allow me to ask you a few questions, so I can understand the whole situation completely.

Do you currently have any pending withdrawal requests? If yes, could you please send a screenshot of it?

Are you using a VPN when accessing the casino? This could affect which payment methods are shown to you.

Did you register your account from Poland?

Has the casino offered you any alternative withdrawal methods or solutions?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Hello everyone,

I don't see any active withdrawal requests, however, I see that the total amount of deposits was 16081 USD, and the total amount of withdrawals is 14620 USD. This indicates that you have successfully withdrawn funds in the past. What is the problem now?

Best regards,

7Slots Casino

Dear kszysio,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.