HomeComplaints7Slots Casino - Player accuses casino of being a scam.

7Slots Casino - Player accuses casino of being a scam.

Closed
Our verdict

Player stopped responding

Amount: $1,000,000 CLP

7Slots Casino
Safety Index 8.7 High

Case summary

The player from Chile claimed that 7 Slots Casino was a scam, stating she had never received any payouts during her time playing, including a recent deposit of 10,000 pesos that was not returned. She also noted that the casino lacked a self-exclusion option and felt that her attempts to exclude herself were dismissed. The Complaints Team extended the response time for her to provide further information but ultimately rejected the complaint due to a lack of response from her.

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1 year ago
esTranslationgb

7 Slots Casino is a huge scam for online gamblers, and I'm not the only one saying that...

I have been playing at this casino for months and it has never paid me anything. I understand that sometimes you win and you don't know how to withdraw, but that's not my case since I have never won. I am at the silver level now to move on to the next and they have never paid me. Those who know about this know that you have to play too much money to get to the level I am at. The last thing that happened to me was with a deposit of 10 thousand pesos which they never returned to me. Anyway, they should eliminate that casino and remove it from their platforms. It would be a great favor they would do us. Another thing, all online casinos have the self-exclusion option except for this 7 slot casino scam. A few days ago I spoke to them to tell them that I wanted to self-exclude and they only told me to stop visiting the page and nothing else. I responded, that's like you leaving a candy for a child and telling them not to eat it! What idiots, they are seriously too outdated... I have read many complaints and I would love to join so that together we can eliminate this scam casino.

Thank you very much for your attention

Automatic translation:
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1 year ago

Dear Claudia226,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 7Slots Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Could you please share with me your self-exclusion attempts? Share your communication with the caisno to my email at tomas@casino.guru
  • Have you informed the casino about any gambling issues or your struggle to control your gambling?
  • Have you unsubscribed from the casino's marketing communication?
  • Could you please explain what the disputed amount of $1000000 represents in your situation?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Edited by a Casino Guru admin
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1 year ago

Hello everyone!

Tell me your profile ID or the email you used to register? I can't find your account

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1 year ago

Once you provide the relevant information, I will be able to view your deposit information (hopefully you can upload the receipt here) so that I can pass the information on to the finance department. I would also like to add that I will be able to block your account without any difficulty after we resolve the deposit issue, as this is the only real reason for this complaint that I can identify before viewing your account.

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1 year ago

Dear Claudia226,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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