The player from France reported that his account was blocked at 7k Casino despite having completed verification and processed a successful withdrawal. He asserted that he had only one verified account and disputed claims of providing fictitious information. The complaint was closed due to the player’s lack of response to the Complaints Team’s inquiries and reminders. No further investigation or resolution was provided at that time. The player retained the option to reopen the complaint by resuming communication.
7K.Casino - Player’s account is closed without reason.
Closed
Our verdict
Player stopped responding
Amount: 400,000 ₸
7K.Casino
Safety Index 8.1 HighCase summary
Discussion
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4 weeks ago
Translation
Hello, I would like to file a complaint against 7k Casino for fraudulent activity. I completed the verification process, everything was confirmed, and my first withdrawal was processed. Now I'm logging in and they're saying my account is blocked. They're saying multiple accounts are blocked, even though I only have one verified account, which I logged in and played on. Then they're saying I provided fictitious information. Please sort this out and let them withdraw my winnings.
Automatic translation:
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 7K Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please forward the document submissions that the casino claims are fictitious? Send the information to my email at tomas@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 weeks ago
Dear Kyamran,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
