7K Casino - Player’s account is closed without reason.

Hello, I would like to file a complaint against 7k Casino for fraudulent activity. I completed the verification process, everything was confirmed, and my first withdrawal was processed. Now I'm logging in and they're saying my account is blocked. They're saying multiple accounts are blocked, even though I only have one verified account, which I logged in and played on. Then they're saying I provided fictitious information. Please sort this out and let them withdraw my winnings.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 7K Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please forward the document submissions that the casino claims are fictitious? Send the information to my email at tomas@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas