7BitCasino - Player seeks refund after account was opened despite lifetime ban.

Sehr geehrte Damen und Herren,

leider war es mir möglich bei euch ein Account zu erstellen, obwohl ich bei eurem Casino 7BitCasino.com als Teil der Dama NV Gruppe aufgrund von Glücksspielsucht lebenslang gesperrt bin.

Durch die Lücke und die Problematik der Spielsucht ist mir ein Schaden in Höhe von 2.326€ entstanden.

Bitte erstatten sie den mir entstandenen Schaden auf mein Bankkonto zurück.

Dem Casino habe ich bereits Beweise vorgelegt, welche Belegen, dass ich eine Sperre für alle Casinos unter der Lizenz Dama NV habe.

Sollten sie weitere Dokumente benötigen teilen sie mir dies bitte mit.

Dear Nodiposit,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 7BitCasino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please explain in which casino have you requested a self-exclusion that is part of the DAMA N.V. group?
• Have you informed 7BitCasino support of any gambling issues and requested a self-exclusion?
• Was your account in the casino closed as a result?
• Have you requested a refund of lost funds from 7BitCasino already? With what result?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hallo,

vielen Dank für ihre Hilfe.

Ich habe bei mehreren Casinos der Dama NV Gruppe einen Selbstausschluss:

Raceup Casino

LuckyCircus

Trips Casino

VegasNow

SurfPlay

Lukki

Queenspins

BetPrimeiro

21bit

Ich bin bereits für die ganze Dame NV Gruppe seit 09.12.2024 gesperrt.

Ich habe 7BitCasino bereits kontaktiert, jedoch werde ich hingehalten und muss immer wieder neue Beweise liefern. Dabei wissen sie doch bestens bescheid.

Viele Grüße

Thanks for your reply.

Could you please forward the email you received on December 9th to me?

Send it to my email at tomas@casino.guru

Hallo Tomas,

ich habe dir die Mail weitergeleitet.

Bis jetzt habe ich noch keine Rückzahlung erhalten.

Viele Grüße

Dear Nodiposit,

Please note the emails sent from @icloud.com domain can't be considered genuine replies from the casino.

Please let me know if there is any other evidence supporting the assertion the 7bit Casino was informed of your gambling problems before you deposited and played.

Could you please share any responses you received from the 7bit Casino casino support to your refund request?

Share it with me at tomas@casino.guru

Dear Nodiposit,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hallo,

ich habe bereits hier bei Casino Guru eine Beschwerde gegen ein anderes Casino der Dama NV Gruppe eingereicht. Diesem war die Sperre bekannt und ich habe mein Geld zürück erhalten. Selbstverständlich war dies auch dem 7BitCasino bekannt.

Anbei sehen Sie die Antwort von 7BitCasino.

Viele Grüße

Dear Nodiposit,

Unfortunately, from our point of view, emails from 7bit support are sent from a domain different from @icloud.com, and I wouldn't consider them trustworthy. Please make sure to communicate with the casino using the support email found on the casino's webpage, namely support@7bitcasino.com

I would recommend that you stay safe online and beware of any phishing attempts made against you.

Please note that GCB-licensed casinos are not obligated to share self-exclusion across its associated brands. If you haven't informed the casino about any gambling issues already directly, we are unable to confront the casino and request a refund on your behalf.

Please let me know whether the casino has closed your account already and whether you have been in contact with the legitimate casino support since filing the complaint.

I'll await your reply.

Dear Nodiposit,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru