The player from New Zealand struggles to withdraw his winnings of $26,000 due to repeated verification issues and declined payment requests. Despite correctly entering his account information and providing screenshots to support his claims, the casino repeatedly rejects his withdrawals without clear explanations.
7BitCasino - Player's withdrawal requests have been declined.
Opened
Current status
Waiting for player to reply
6d 23h 15m 47s
7BitCasino
Safety Index 9.5 Very highCase summary
Discussion
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5 hours ago
I had won $26000 and submitted multiple requests to try and withdraw and they were so difficult to verify account then after account was verified kept declining payment saying account number was entered incorrectly even though it was entered correctly and I even sent them a screenshot I have multiple pages off messages asking them what Is wrong and for there help and they just kept making out my bank was incorrect and wouldn't even approve any off the payments straight too card until I gave up was convinced by them my account just would not work they would not tell me what they needed too change until I spun it back in then they told me exactly what details were incorrect but the whole time were just saying cryptic messages like check your account is it the same as what Is verified which it was whole time I even sent them screenshot off what I was filling out and they Said if that's correct fill it out resubmit I submitted in one day like 16 times or something crazy every time declined no explanation till it was gone
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44 minutes ago
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44 minutes ago
Dear Mkavarnos29,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- Have you made any successful withdrawals from your account previously?
- Do you currently have any pending withdrawal requests?
- Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.
We will do our best to resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
